Privacy Policy

At Moss Be Gone Limited, we are committed to protecting the privacy and security of our customers in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This privacy policy outlines how we collect, use, and safeguard your personal information. By engaging with our services, you agree to the terms and practices described herein.

1. Information Collection: We may collect personal information from our customers through various channels, including our website, phone calls, emails, and in-person interactions. The types of information we may collect include but are not limited to:- Full name- Contact details (phone number, email address, physical address)- Payment information- Service preferences

2. Legal Basis for Processing: We will only process your personal information when we have a lawful basis to do so. The legal basis for processing your data may include the following:- Contractual Necessity: Processing is necessary to perform a contract we have with you or to take steps at your request prior to entering into a contract.- Legitimate Interests: Processing is necessary for our legitimate interests, such as providing and improving our services, communicating with customers, and protecting our rights.- Legal Obligations: Processing is necessary to comply with legal obligations, such as tax or accounting requirements.

3. Use of Information: The personal information we collect is primarily used to provide and improve our cleaning and maintenance services. We use this information for the following purposes:- Scheduling appointments and providing estimates- Communicating with customers regarding their service requests- Communicating with customers for marketing purposes- Processing payments and managing invoices- Addressing customer inquiries and concerns- Improving our services based on customer feedback- Complying with legal obligations

4. Data Sharing: We understand the importance of your privacy and do not sell, rent, or disclose your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

- Service Providers: We may engage third-party service providers to assist with specific aspects of our operations, such as payment processing or customer relationship management. These service providers are only granted access to the information necessary to perform their tasks and are obligated to protect your data.

- Legal Compliance: We may disclose personal information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers or the public.

5. International Data Transfers: Some of our third-party service providers may be located outside the UK or the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your personal information, such as utilizing standard contractual clauses or verifying that the third party is Privacy Shield certified (for transfers to the United States).

6. Data Security: We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:- Using secure servers and encryption methods- Regularly monitoring our systems for potential vulnerabilities- Limiting access to personal information to authorized personnel only- Ensuring our employees are trained in data protection best practices

7. Retention of Information: We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once the information is no longer needed, we will securely dispose of it in accordance with our data retention policy.

8. Your Rights: As an individual residing in the UK, you have certain rights regarding your personal information, including the right to:- Access and obtain a copy of your personal information- Correct any inaccuracies in your personal information- Request the deletion of your personal information (subject to legal obligations)- Object to or restrict the processing of your personal information- Withdraw your consent for the processing of your personal information

9. Contact Us: If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us using the details provided below:

By Email: [email protected].ukBy Phone: 0800 058 8700By Post: Timothy Long Unit 1 61 Olympus Close IPSWICH IP1 5LJ

10. Changes to the Privacy Policy: We may update this privacy policy from time to time to reflect changes in our information practices or legal requirements. We encourage you to periodically review this policy to stay informed about how we protect your privacy.

Last updated: 19th July 2024